Assessments Assessments

Email Skills Assessment: ESA

Email Skills Assessment: ESA

Global Email Skills Assessment: ESA

Staff Challenges

  • There is no way to know how good or bad, or fast or slow our department’s emails are.
  • It would be great to measure the progress of participants taking our email course.
  • Managers need an assessment tool to coach staff on their jumbled and untidy emails.
  • Some analytical data on my team’s email writing speed and effectiveness would help me assign tasks.


From this assessment, participants gain feedback on 36 vital skill sets needed to write emails effectively and quickly, plus learn their writing speed—using 2 simulation case studies. This assessment is for any staff writing email messages in their daily job.

Assessment Approach

After receiving the case study data of 2 cases, participants are timed as they type up their emails. We then assess and generate a 1000-point report measuring their Logic (400 points max), Phrasing (200), Tone (200), Layout (100) and Language (100) as well as Speed Rating %.

Delivery Options

  • Group: Completed as a group in a training room with computers.
  • Individually: Completed individually at their desks via email and self-timed.
Sample Material See Sample Material